General Enquiry
FAQ
Passwords

You may request a user name or password reminder to your email account using the forgotten user name or forgotten password link on the home page.

If you no longer have access to the email address used to set up your account please use this general enquiry function to let us know your correct email address and we will amend your account.

If you are having trouble logging in and you receive a message stating that your account is locked please use the general enquiry function to let us know and we will unlock it for you.

Course Search

If you are looking for a specific course that has happened or is planned for the future please use our Search function.

Please try different keywords in each search and select the correct time frame for each search.

Certificates

Certificates are available from CPD online only after the course has been completed and the Course organiser has “marked the register” on the system. Please note this may take up to two weeks after the course date.

Access to certificates can be made via the event details in your my portfolio area.

If you are having any issues with Certificates please contact the Admin Contact of the course for more information.

Bookings

All your bookings can be found and accessed via the my portfolio area. Go here to view or cancel any future bookings you may have.

If your booking is marked as unauthorised please contact your line manager.

If your booking is marked as unconfirmed. This is awaiting confirmation from the course admin so please contact for all queries.

If your booking is marked “reserve list” then please note you are on a reserve list in extra places become available.

Establishments

An establishment is another name for employer. If you work for a school who is part of a multi academy trust, or at a satellite site/department of a main employer based elsewhere or you are a team within a large employer please be aware that your establishment may be listed under that main employer. When joining a new ‘establishment’ please search for both and you will be given appropriate options. If you are sure it isn’t listed then please use this general enquiry function to let us know.